Domestic Delivery Time

• Northern and Central regions: 03–05 days to receive goods.
• Western region: 02–03 days to receive goods.
• Inner city: 01–02 days to receive goods.

International Shipping

• Areas near Vietnam: 05–07 days to receive goods.
• Other international areas: 10–15 days to receive goods.

International shipping fees depend on each region and the total weight of the goods.

For international orders, customers are required to pay in advance for the product value and shipping fees via PayPal: chocoo.official@gmail.com, or by Visa / MasterCard on our website.

Shipping Delays

Delivery timelines may be affected by courier operations, customs procedures, weather conditions, or other circumstances beyond our control. Avrega will support customers with available tracking information and updates where possible.

Lost, Damaged, or Delayed Packages

Every order is carefully packed before dispatch. However, Avrega cannot be held responsible for delays, loss, damage, or destruction caused by courier handling, incorrect shipping information provided by the customer, customs issues, or other external circumstances.

Returns and Refunds

Avrega does not accept refunds for reasons such as change of mind, personal preference, or incorrect size selection. Customers are responsible for checking product details, sizing information, and order information carefully before completing payment.

Returns or exchanges are only considered when the item is confirmed to be defective, damaged, or incorrect due to our handling process. If you receive a defective or incorrect item, please contact us within 7 days of delivery with your order information and clear photos of the issue.

Review Process

Once we receive your request, our team will review the case and provide a suitable solution based on the condition of the product and the evidence submitted. Items must be unused, unwashed, and kept in their original condition.

Support

If you have any questions about your order, delivery, return, or exchange request, please contact Avrega through the channels below.

Section 1 — Information We Collect

When you place an order with Avrega, we may collect information such as your name, phone number, email address, shipping address, billing details, and order history in order to process and deliver your purchase.

When you browse our website, we may also collect basic technical information such as browser type, device information, and IP address to improve website performance and customer experience.

Section 2 — How We Use Your Information

We use customer information to confirm orders, process payments, arrange shipping, provide customer support, improve our services, and send updates related to Avrega when applicable.

We do not sell customer personal information to third parties.

Section 3 — Payment Information

Payments made by Visa, MasterCard, PayPal, or other supported payment methods are processed through secure third-party payment providers. Avrega does not directly store full card information on our website.

Section 4 — Third-Party Services

We may work with third-party services such as payment gateways, shipping providers, website tools, and analytics services. These providers only receive the information necessary to perform their services.

Once you leave our website or are redirected to a third-party platform, your information may be governed by that platform’s own privacy policy.

Section 5 — Data Security

Avrega takes reasonable precautions to protect customer information from unauthorized access, misuse, alteration, or disclosure. However, no online transmission or storage method is completely secure.

Section 6 — Cookies

Our website may use cookies to remember cart information, improve browsing experience, analyze website traffic, and support marketing activities where permitted.

You may disable cookies through your browser settings, although some website functions may not work properly after doing so.

Section 7 — Changes to This Policy

Avrega reserves the right to update this Privacy Policy at any time. Any changes will take effect immediately once posted on our website.